Guest Experiences Attendant I & II - Various Locations

July 21, 2020 12:39 AM | Anonymous

Organization: Great Parks of Hamilton County

Overview

Great Parks of Hamilton County is accepting applications for part time Guest Experiences Attendant I & II at various locations. This part time position works various shifts including evenings, weekends and holidays.

Greets and serves guests at boathouses, snack bars, banquet centers, golf course, campgrounds, athletic complex and other park facilities.  Performs grounds maintenance and custodial duties.  Position frequently includes cash handling and reservation responsibilities.  Standard practice allows employee to proceed alone on regular duties with questionable situations referred to supervisor

Job Skills / Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully an individual must be able to satisfactorily perform each essential duty listed below.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Performs job duties in accordance with Great Parks of Hamilton County’s policies, procedures, and performance expectations. 

Maintains confidentiality of confidential and sensitive information.

Works assigned schedule, exhibits regular and punctual attendance and works outside of normal schedule as required. 

Greets and serves guests to ensure satisfaction.  Handles guest inquiries.

Operates point-of-sale system, reservation system, cash box and cash register.

Performs various grounds maintenance.  Operates a variety of grounds maintenance equipment and tools. 

Prepares food products, and maintains clean and sanitary conditions.

Opens facilities and prepares for daily business.  Closes and secures facilities at end of business day.

Takes inventory of merchandise and records results.

Sells food and merchandise, maintains merchandise displays, rents equipment, makes reservations and operates motorized equipment.

Maintains cleanliness of guest and employee areas including restrooms.  May include other housekeeping duties.

OTHER DUTIES AND RESPONSIBILITIES

May serve alcoholic beverages as part of golf, snack bar and/or banquet center duties.

Utilizes and promotes environmentally sustainable practices and processes.

Performs other job duties as assigned.

EQUIPMENT OPERATED

Grounds maintenance equipment and tools; golf cart; motorized boat; computer; printer; calculator; copier; telephone; point-of-sale system; reservation system; cash register; cash box; food service equipment; recreation equipment; and other standard office and job equipment.

CONTACT WITH OTHERS

Visitors, volunteers, vendors, coworkers, general public and other job contacts.

CONFIDENTIAL DATA

Guest credit card/payment information.

WORKING CONDITIONS

A combination of indoor and outdoor working conditions with exposure to heat, cold and rain.  Food service conditions may include additional exposure to hot surfaces, sharp tools and odors.

USUAL PHYSICAL DEMANDS

The following physical demands are typically exhibited by position incumbents performing this job’s essential duties and responsibilities.  These physical demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

The employee frequently exhibits manual dexterity performing job duties, and frequently talks and hears when working and interacting with job contacts.

The employee frequently, stands for extended periods of time, and occasionally sits and walks. 

Employee typically exhibits normal vision demands.  Vision demands include relatively detailed vision, with the ability to adjust focus on a computer.

Employee regularly lifts items up to 10 pounds, and occasionally lifts items up to 25 pounds.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of: Basic accounting principles; fishing and boating; motorized boat operation; golf cart operation; golf rules and etiquette; food service equipment; and general maintenance skills is preferred.

Ability to: Exhibit good problem solving and good judgement in keeping with the mission of the park district; maintain confidential and sensitive information; understand and demonstrate respect for cultural and socio-economic differences; support a working atmosphere consistent with Great Parks’ equal employment opportunity; embrace and support constructive change; consistently follow safety and security procedures and practices; contribute toward building a positive team working environment; establish and maintain an effective working relationship with associates, officials, general public, and other job contacts.

Perform manual labor for extended periods of time; lift or exert force on items with varying weights; dress according to uniform policy requirements; add, subtract, multiply and divide whole numbers accurately; communicate effectively in written form; listen and respond reasonably to guests needs to ensure a pleasant visit and experience.

Skill In:  Written and verbal communications.  Basic math.  Basic computer skills.  Maintenance skills including house cleaning, sweeping, mopping, trash removal, etc. 

Additional Information / Benefits

QUALIFICATIONS

An appropriate combination of education, training, course work and experience may qualify an applicant to demonstrate required knowledge, skills, and abilities.  An example of an acceptable qualification is: 

Must be at least 16 years old or 19 years old to serve alcohol.  May be required to complete alcohol service training on a yearly basis.  May be required to complete safe food service training on a yearly basis.  Must be available to work various shifts including weekends, evenings and holidays.

Ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

Starting pay rate is $9.41 per hour. Benefits include Uniform shirts, free or discounted use of many Great Parks of Hamilton County recreational activities including free golf, canoe and kayak rental, bike rental*, enrollment in Ohio Public Employees Retirement System and credit union access. Applications will be accepted throughout the season . EOE

Great Parks is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, ancestry, disability, military status, or any other classification protected under applicable law.

*reservations restrictions apply

Benefits: Pension/Retirement

This job reports to the Manager

This is a Part-Time position varies.

Relocation is not provided and travel is not required



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